"Our comforting conviction that the world makes sense rests on a secure foundation: our almost unlimited ability to ignore our ignorance." – Daniel Kahneman
We must be ever courteous and patient with those who do not see eye-to-eye with us. We must resolutely refuse to consider our opponents as enemies. - Mahatma Gandhi (1869-1948) From a young age, I was quite comfortable speaking my mind. Even as a small child, I read a lot, which meant that I got […]
I can't count the number of times that I've excitedly opened a new message on my phone, only to find yet another email from yet another company asking me whether I can "spare a few seconds" to give them some feedback in yet another "customer satisfaction" survey. Often I delete these messages straight away, mumbling to myself […]
Imagine this scenario: You're watching a medal ceremony during the Olympic Games. The gold medalist won with a clear margin, but the silver medalist kicks up a fuss because he thinks he's entitled to the gold. He insists on getting the gold medal, even though the competition was fair and the winner deserved his place. […]
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Influence can come in a variety of forms. From a viral campaign on social media, to a presidential election campaign, to the pleadings of your children for that much-dreamt-of holiday to Disney World. So what does influence mean to you? How do you influence people and, conversely, how do they influence you? I'm an emotional decision maker. […]
There's something mysterious about power. It can be an intangible aura around a person that we're barely aware of, or an enormous wave that lifts or flattens us. We might be impressed by it, afraid or suspicious of it, or wish we had more of it. But it's not, after all, magic and we can […]
Ever watch a professional football game on television? The head coach paces back and forth along the sidelines, delivering plays, processing information he receives through his headset from other coaches, and patting players on the back in recognition of their hard work. Through it all, the coach is at the center of a vigorous tornado […]
All Posts, Career Skills, Communication, Leadership, Team Management
Imagine you're at work, sitting with your two colleagues. It's mid-morning and the company coffee bar has opened. One colleague asks, "Fancy a coffee?" You might indeed fancy one, but experience has taught you that the invitation does not extend to you. As usual, the other agrees that a coffee would be a great idea […]
All Posts, Communication, Inclusion, Problem Solving, Stress, Team Management
What’s the difference between managers and leaders? It’s one of those questions you might expect to answer if you’re sitting an end-of-year business-studies exam in high school. I’m sure I had to do an assignment at college on this very subject. I probably wrote about how a manager is an organizer, who makes day-to-day decisions […]
There are several areas in my life where I’m constantly striving to improve myself. And, for each one, I motivate myself using different methods. For example, one way that I try to better myself is through keeping fit, and this year I trained for a half marathon. To keep motivated, I printed off my training […]
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