"It leads to what the author calls “assertive play” – not brick-on-skull assertive, but self-confident engagement, where people know they have things to contribute, and stake their claim."- Jonathan Hancock
There's a lot of advice on giving praise, but how can we accept it gracefully? Mind Tools' Assistant Content Editor, Alice Gledhill, explores why accepting praise can be so difficult.
"The best leaders, the ones who make the most change, know that communications is not a soft skill but a rock-hard competency." -Sally Susman
"He’d also just talk over people, including me. And my reaction was not me at my best. I just sat there in a passive-aggressive huff. " - Simon Bell
Abbreviations are like hiccups in an article that otherwise would have been enjoyable to read. Really annoying hiccups that I wish would just go away.
At work, we need to be as transparent as we can in all situations. That does not mean that we always have to let people know every single detail.
"It started with an ice-breaker. I found myself face-to-face with the head of the whole company. And as I started answering the question, I began to cry, right in front of him. " Melanie Bell
Book Insight, Communication, Mental Health, Stress, Wellbeing
Bruna Martinuzzi speaks to body language experts, Joe Navarro and Anne-Maartje Oud, who share their tips on how to use non-verbal cues to help make your people feel at ease.
"There are many irritating people out there: from the story one-uppers and interrupters to the lazy good-for-nothings, know-it-alls, and lip-smackers. In fact, you may even work with a few of them." - Rosie Robinson
I'm going to start with a confession. There have been some points in my life where I've avoided speaking out when I really should have. One such time, when I was young (16 or 17), I saw a local shopkeeper getting harassed by a group of three young girls. I knew the shopkeeper... had often […]
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