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FAQ

Frequently Asked Questions

Browse the topics on the right to help you find the answers you're looking for.
Membership

How long will my membership last?

If you hold a monthly membership, your payments will be debited each month until you decide to cancel your subscription.

If you hold an annual membership, one payment will be debited every 12 months until you decide to cancel your subscription.

How do I upgrade my membership?

You can upgrade your membership in a few short steps:

  1. Click here to go to the Your Membership area.
  2. Choose the membership plan you would like.
  3. Click "Select", then click "Upgrade".

How do I cancel my membership?

You can cancel your membership at anytime directly from your account without charge. If you decide you would like to cancel or pause your membership, you can:

Choose to suspend your account. This will pause payments for three months, keeping all your current details and preferences. Just contact Customer Services here and let us know you would like to suspend your membership. Please be aware you cannot suspend an Annual membership midterm.

Approach your employer about the benefits of Mind Tools and ask them to pay for your access (and your colleagues’!), through a Corporate Account.

Cancel completely if you wish. Just go to your membership area and click "Edit Payment Details". Then click "Cancel Your Membership". Follow the short process and confirm cancellation. After cancellation is complete, you will continue to have access to the Club for the period that you have paid for.

We hope to welcome you back to the Club one day! So, if you would like to re-join, simply log in to your Mind Tools account and follow the instructions to renew.

Newsletter

How do I subscribe to your free newsletter?

One of the benefits of a free account with Mind Tools is our newsletter. Register for a free Mind Tools account and receive more great benefits.

What will I get from the newsletter?

Each week you'll receive an email that focuses on one of our Skill Areas. Covering everything from leadership and strategy to creativity and career skills, this email is always packed with useful, practical insights – so keep an eye out for when it lands in your inbox. You'll also receive our monthly newsletter which tells you about our brand new content, business updates and interesting L&D news.

My newsletter is going to my spam box. How do I get it into my inbox?

In some cases, the newsletter may end up in your email account's Spam or Junk folders. To ensure that you get the newsletter direct to your inbox, please add email@support.mindtools.com to your email “whitelist” – your list of approved or “safe” email addresses.

Viewing restrictions

Why can I view only two articles?

You can read two articles a month on the Mind Tools site for free. Articles are limited to a small taster if they are exclusive club content.

While reading your two free articles, there will be a banner that follows you at the bottom of the page. This counts the number of articles you have read. This banner will not appear on club articles, or when you have reached your two-article limit.

Once you have hit your limit, all articles are blocked and only teasers will be available. These articles will also carry a pop-up, explaining you have read "2 out of 2" articles.

But you can re-read any of the two articles you have viewed, at any time. Your two-article allowance will refresh 30 days after your first visit to the site.

If you would like unlimited access to Mind Tools content, please sign up for a membership here.

Mind Tools Store

Can I buy a Mind Tools workbook without a membership?

Yes by visiting the Mind Tools Store. Simply add the product you want to your basket and pay at the checkout with your payment method of choice.

Permissions and reproductions

Can I reproduce Mind Tools material?

Our terms of use restrict use of Club resources to your personal use only. However, we can license resources to support training sessions. Please visit our contact us page to discuss.

To address specific training needs, or to drive major organizational development, please visit Mind Tools for Business to find out more about our range of bespoke corporate solutions.

Payments

I want to purchase a Mind Tools Club membership, but don't have a credit or debit card. What can I do?

You can pay for a Mind Tools annual membership by invoice. Simply email the Mind Tools Customer Service team here, and request payment by invoice. Unfortunately, Mind Tools cannot accept invoice payments for monthly memberships.

I have a valid credit card, but I can't use it on your site. What can I do?

If you are having issues making a purchase, please contact our Customer Service team here, and they will be pleased to help you.

How do I view my receipts?

You can view and download your receipts directly from your account. Please log in and go to My Account – Payment History.

If you bought a membership through our app, using in-app purchases, your payment history will be available within your app store account section.

Resources

There is a specific tool I am looking for. How can I find it?

The easiest way to find resource is to use the navigation bar at the top of this page.

Most resources are exclusive to Mind Tools Club members only. If you would like access to over 2500 different resources, you can join the Club here.

Enterprise membership

Can I make the Mind Tools resources available to my team?

Your Club membership restricts access to Mind Tools resources to your personal use only. However, you can make Mind Tools resources available to your team or organization.

Click here to explore all our services available to organizations, or contact us to find out how we can:

  • Empower employees with a wide array of skills
  • Boost employee productivity and engagement
  • Cultivate a connection between learning and business objectives
  • Shape and inform future L&D endeavors.

What is the benefit of joining the Mind Tools Club?

There’s an incredible range of over 2500 resources and features in the Mind Tools Club. Members can enjoy our exclusive content, such as expert interviews, book insights, infographics, videos, bite-sized training and workbooks. These are high-value, premium features – for a great price.

How does the Mind Tools money back guarantee work?

If you join the Club and, for whatever reason, decide that it’s not for you, you can cancel your membership at any time directly from your account. You have complete control. You are not tied into a fixed length membership, and we will never charge extra fees. You’ll still have access to the Club for the period paid for, and you can re-join at any time. If you’re dissatisfied with our content, you can request a refund from Customer Services and we will refund the last month’s payment, and Annual customers have 14 days after payment to request a refund.

I’m a busy person, will the Club fit around my schedule?

You learn at the time and pace that suits you. Our resources are short, to-the-point, easy to understand and digest. You can watch a two-minute video, read a 10-minute article, listen to a 30-minute podcast, or dive into one of our one-hour bite-sized training workbooks. Plus, you can bookmark resources so that you can come back to them later. Whatever time you have available, we have a range of tools to suit you.

Will I need to buy other products to make best use of this?

No. Your Club membership gives you unrestricted, on-demand access to everything in our huge range of career-enhancing resources. None of our thousands of tools and resources require you to buy any bolt-on or additional products. We do have a store, where members and non-members can buy specialist publications produced by the Mind Tools team, but these are entirely optional, and Club members benefit from 25% off in the store.

How long will my membership last?

If you hold a monthly membership, your payments will be debited each month until you decide to cancel your subscription.

If you hold an annual membership, one payment will be debited every 12 months until you decide to cancel your subscription.

How do I upgrade my membership?

You can upgrade your membership in a few short steps:

  1. Click here to go to the Your Membership area.
  2. Choose the membership plan you would like.
  3. Click "Select", then click "Upgrade".

How do I cancel my membership?

You can cancel your membership at anytime directly from your account without charge. If you decide you would like to cancel or pause your membership, you can:

Choose to suspend your account. This will pause payments for three months, keeping all your current details and preferences. Just contact Customer Services here and let us know you would like to suspend your membership. Please be aware you cannot suspend an Annual membership midterm.

Approach your employer about the benefits of Mind Tools and ask them to pay for your access (and your colleagues’!), through a Corporate Account.

Cancel completely if you wish. Just go to your membership area and click "Edit Payment Details". Then click "Cancel Your Membership". Follow the short process and confirm cancellation. After cancellation is complete, you will continue to have access to the Club for the period that you have paid for.

We hope to welcome you back to the Club one day! So, if you would like to re-join, simply log in to your Mind Tools account and follow the instructions to renew.

How do I subscribe to your free newsletter?

One of the benefits of a free account with Mind Tools is our newsletter. Register for a free Mind Tools account and receive more great benefits.

What will I get from the newsletter?

Each week you'll receive an email that focuses on one of our Skill Areas. Covering everything from leadership and strategy to creativity and career skills, this email is always packed with useful, practical insights – so keep an eye out for when it lands in your inbox. You'll also receive our monthly newsletter which tells you about our brand new content, business updates and interesting L&D news.

My newsletter is going to my spam box. How do I get it into my inbox?

In some cases, the newsletter may end up in your email account's Spam or Junk folders. To ensure that you get the newsletter direct to your inbox, please add email@support.mindtools.com to your email “whitelist” – your list of approved or “safe” email addresses.

Why can I view only two articles?

You can read two articles a month on the Mind Tools site for free. Articles are limited to a small taster if they are exclusive club content.

While reading your two free articles, there will be a banner that follows you at the bottom of the page. This counts the number of articles you have read. This banner will not appear on club articles, or when you have reached your two-article limit.

Once you have hit your limit, all articles are blocked and only teasers will be available. These articles will also carry a pop-up, explaining you have read "2 out of 2" articles.

But you can re-read any of the two articles you have viewed, at any time. Your two-article allowance will refresh 30 days after your first visit to the site.

If you would like unlimited access to Mind Tools content, please sign up for a membership here.

Can I buy a Mind Tools workbook without a membership?

Yes by visiting the Mind Tools Store. Simply add the product you want to your basket and pay at the checkout with your payment method of choice.

Can I reproduce Mind Tools material?

Our terms of use restrict use of Club resources to your personal use only. However, we can license resources to support training sessions. Please visit our contact us page to discuss.

To address specific training needs, or to drive major organizational development, please visit Mind Tools for Business to find out more about our range of bespoke corporate solutions.

I want to purchase a Mind Tools Club membership, but don't have a credit or debit card. What can I do?

You can pay for a Mind Tools annual membership by invoice. Simply email the Mind Tools Customer Service team here, and request payment by invoice. Unfortunately, Mind Tools cannot accept invoice payments for monthly memberships.

I have a valid credit card, but I can't use it on your site. What can I do?

If you are having issues making a purchase, please contact our Customer Service team here, and they will be pleased to help you.

How do I view my receipts?

You can view and download your receipts directly from your account. Please log in and go to My Account – Payment History.

If you bought a membership through our app, using in-app purchases, your payment history will be available within your app store account section.

There is a specific tool I am looking for. How can I find it?

The easiest way to find resource is to use the navigation bar at the top of this page.

Most resources are exclusive to Mind Tools Club members only. If you would like access to over 2500 different resources, you can join the Club here.

Can I make the Mind Tools resources available to my team?

Your Club membership restricts access to Mind Tools resources to your personal use only. However, you can make Mind Tools resources available to your team or organization.

Click here to explore all our services available to organizations, or contact us to find out how we can:

  • Empower employees with a wide array of skills
  • Boost employee productivity and engagement
  • Cultivate a connection between learning and business objectives
  • Shape and inform future L&D endeavors.

What is the benefit of joining the Mind Tools Club?

There’s an incredible range of over 2500 resources and features in the Mind Tools Club. Members can enjoy our exclusive content, such as expert interviews, book insights, infographics, videos, bite-sized training and workbooks. These are high-value, premium features – for a great price.

How does the Mind Tools money back guarantee work?

If you join the Club and, for whatever reason, decide that it’s not for you, you can cancel your membership at any time directly from your account. You have complete control. You are not tied into a fixed length membership, and we will never charge extra fees. You’ll still have access to the Club for the period paid for, and you can re-join at any time. If you’re dissatisfied with our content, you can request a refund from Customer Services and we will refund the last month’s payment, and Annual customers have 14 days after payment to request a refund.

I’m a busy person, will the Club fit around my schedule?

You learn at the time and pace that suits you. Our resources are short, to-the-point, easy to understand and digest. You can watch a two-minute video, read a 10-minute article, listen to a 30-minute podcast, or dive into one of our one-hour bite-sized training workbooks. Plus, you can bookmark resources so that you can come back to them later. Whatever time you have available, we have a range of tools to suit you.

Will I need to buy other products to make best use of this?

No. Your Club membership gives you unrestricted, on-demand access to everything in our huge range of career-enhancing resources. None of our thousands of tools and resources require you to buy any bolt-on or additional products. We do have a store, where members and non-members can buy specialist publications produced by the Mind Tools team, but these are entirely optional, and Club members benefit from 25% off in the store.

Join Mind Tools
With membership comes access to over 2,500 resources including articles, expert interviews, book insights, infographics, videos, workbooks and more.
Rachal Price - United Kingdom
"Love it, there is loads of different types of resources so if I just have 5min spare I can quickly access the articles/videos or if I have a bit of extra time I make use of the training."
Atul Vijj - India
"Its so much in one place - its a lifetime of engagement being offered to learn, with such a great ease. I can improve myself, my thoughts, my work/ strategy related acumen, people, problem solving. It gives me all the tools I need, so I can fight with me team for the Position I dream for self and my organization."
Mary J. Anderson - Mind Tools member for 5+ years
“There are so many tools and resources available on a myriad of topics from mentoring and giving feedback to leading others and delegating. I especially like the Bite-Sized Training resources."
Read Mary's story
Deanna Merritt - United States
"Best quick source of information!! Extremely user friendly! I talk about Mind Tools with every class I teach and every professional presentation I make!"
Deanna Merritt - United States
"Best quick source of information!! Extremely user friendly! I talk about Mind Tools with every class I teach and every professional presentation I make!"
Darren Cherry - United States
"The tools are a fantastic trigger for me to look at things in a different way or simply upgrading my approach."
Chris Westbrook - United States
"Love it and use it all the time. Especially valuable is that it is in digestible "chunks" for just-in-time learning and information at the point of need. Articles and videos are concise, clear, and written for nonspecialists."
Marianne Portelli - Malta
"Thank you very much for your most interesting Mind Tools Newsletter which I have received without fail for the past three years and which has become a "must receive and read" mail. The topics handled are certainly of vital importance and highly useful in my line of work and I appreciate your work."
Sherry Sims - United States
"I absolutely love it. It’s helped gain a better understanding of how to be successful at work"
Rachal Price - United Kingdom
"Love it, there is loads of different types of resources so if I just have 5min spare I can quickly access the articles/videos or if I have a bit of extra time I make use of the training."
Atul Vijj - India
"Its so much in one place - its a lifetime of engagement being offered to learn, with such a great ease. I can improve myself, my thoughts, my work/ strategy related acumen, people, problem solving. It gives me all the tools I need, so I can fight with me team for the Position I dream for self and my organization."
Mary J. Anderson - Mind Tools member for 5+ years
“There are so many tools and resources available on a myriad of topics from mentoring and giving feedback to leading others and delegating. I especially like the Bite-Sized Training resources."
Read Mary's story
Deanna Merritt - United States
"Best quick source of information!! Extremely user friendly! I talk about Mind Tools with every class I teach and every professional presentation I make!"
Darren Cherry - United States
"The tools are a fantastic trigger for me to look at things in a different way or simply upgrading my approach."
Chris Westbrook - United States
"Love it and use it all the time. Especially valuable is that it is in digestible "chunks" for just-in-time learning and information at the point of need. Articles and videos are concise, clear, and written for nonspecialists."
Marianne Portelli - Malta
"Thank you very much for your most interesting Mind Tools Newsletter which I have received without fail for the past three years and which has become a "must receive and read" mail. The topics handled are certainly of vital importance and highly useful in my line of work and I appreciate your work."
Sherry Sims - United States
"I absolutely love it. It’s helped gain a better understanding of how to be successful at work"

© Emerald Works Limited 2022. All rights reserved. "Mind Tools" is a registered trademark of Emerald Works Limited.

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