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November 24, 2022

"Become an Observer Every Day!" Lorraine Marchand on Innovation

"Get yourself a notebook. Every day, write down three problems that you observe.  This can be the place where you drive and foment your own change."

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September 29, 2022

"Don't Call Me Senior!" Susan Wilner Golden on Age, Work and Product Design

"Stop thinking of all older adults as just one type of person. It's more important to think about what stage of life they're in."

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May 12, 2022

What Would Michael Porter Say – Be the Best or Be Unique?

"People in the performing arts don’t reach the top of the tree by crushing the opposition. They do it by being creative," - Steven Edwards

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August 26, 2021

How Instincts Rule Our Choices: My Expert Interview With Matthew Willcox

Nudging people's decisions with their own instincts can be a powerful tool. But one that should be wielded carefully and ethically

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May 27, 2021

When You Can't See the Real Problem: My Expert Interview With Kristen Cox

"They felt like they were tackling the problem. The truth is they weren't even addressing it: they hadn't figured out what it really was."

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September 10, 2020

Beating Prediction, Charting the Future

Big Data is seductive. It promises that if we know enough, our lives will be more efficient. Margaret Heffernan thinks differently.

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December 26, 2019

The Promise in Everyday Chaos: Our Expert Interview With David Weinberger

In this month's Expert Interview podcast, David Weinberger talks to Mind Tools about how we can understand and navigate the growing complexity of our interconnected world, and shares his positive message for the future

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May 2, 2019

Customer Service – Now I’ve Experienced the Best, I Want More!

Holidays are rarely all they’re cracked up to be. The promise of endless golden beaches and glorious sunny days. A band of happy people just waiting to share the good times with you...  When you're planning and booking it all looks so enticing, but it too often leads to disappointment – the picture-postcard slice of […]

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January 31, 2019

Take Control of Your Organizational Culture

What is corporate culture? Ask a random group of people and you’ll likely get vague and varying answers. "It’s the atmosphere in the office," someone might say. "It’s just how work gets done around here. It’s HR policies and procedures." Ask organizational expert Karen Jaw-Madson, though, and the answer gets more specific. “[Culture] is a […]

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November 27, 2018

Perseverance and Persistence – #MTtalk Roundup

"We are not born with abilities. This comes from practice, persistence and perseverance." – Debasish Mridha, American physician and author About This Week's Chat We moved into a new house recently, after having lived in an apartment for nine years. Long before the move took place, I told my husband that as soon as the […]

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