"customer service" tagged articles
My Love-Hate Relationship With Amazon
"Data drives Amazon forward, many of the knock-on effects of its success are not ones that I would have chosen. Yet I keep giving Amazon ful...
Seeking to Serve – #MTtalk Roundup
“Fastidious attention to detail makes the difference between an OK service and first class service.” ― Ben Elliot, English Busines...
Seeking to Serve – Join Our #MTtalk!
Great customer service can make or break entire organizations. Excellent service can leave you feeling special and appreciated, while one ba...
How to Post Complaints and Keep Your Cool Online
At some point we all interact with a sales or customer service rep. Whether we’re buying a new TV, renewing our car insurance, or chan...
Closed-Loop Feedback: Is Anyone Really Listening?
I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email from yet ...
Rude Customers: the Cyber Experience
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse,...
You Don’t Bother With That, Do You?
My friend Harry was looking at me disdainfully over his glasses. “Whatever’s the matter?” I asked him, surprised. “T...
Create an Emotional Connection With Your Customers
Several days ago, I was at a market I visit only occasionally. As I was checking out, the clerk asked me if I was a member of their loyalty ...