March 11, 2021
My Love-Hate Relationship With Amazon
"Data drives Amazon forward, many of the knock-on effects of its success are not ones that I would have chosen. Yet I keep giving Amazon full consent to use my data." - Jonathan Hancock
Posts tagged with 'customer service'
June 25, 2019
Seeking to Serve – #MTtalk Roundup
“Fastidious attention to detail makes the difference between an OK service and first class service.” ―…
January 25, 2018
How to Post Complaints and Keep Your Cool Online
At some point we all interact with a sales or customer service rep. Whether we’re buying a new TV, renewing our car insurance, or changing…
November 21, 2016
Closed-Loop Feedback: Is Anyone Really Listening?
I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email…
August 26, 2016
Rude Customers: the Cyber Experience
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse, and…
February 9, 2015
Create an Emotional Connection With Your Customers
Evergreen Several days ago, I was at a market I visit only occasionally. As I was checking out, the clerk asked me if I…