"customer service" tagged articles

At some point we all interact with a sales or customer service rep. Whether we’re buying a new TV, renewing our car insurance, or chan...

I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email from yet ...

Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse,...

My friend Harry was looking at me disdainfully over his glasses. “Whatever’s the matter?” I asked him, surprised. “T...

Several days ago, I was at a market I visit only occasionally. As I was checking out, the clerk asked me if I was a member of their loyalty ...