"customer service" tagged articles

My Love-Hate Relationship With Amazon

"Data drives Amazon forward, many of the knock-on effects of its success are not ones that I would have chosen. Yet I keep giving Amazon ful...

Seeking to Serve – #MTtalk Roundup

“Fastidious attention to detail makes the difference between an OK service and first class service.” ― Ben Elliot, English Busines...

How to Post Complaints and Keep Your Cool Online

At some point we all interact with a sales or customer service rep. Whether we’re buying a new TV, renewing our car insurance, or chan...

Closed-Loop Feedback: Is Anyone Really Listening?

I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email from yet ...

Rude Customers: the Cyber Experience

Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse,...

You Don’t Bother With That, Do You?

My friend Harry was looking at me disdainfully over his glasses. “Whatever’s the matter?” I asked him, surprised. “T...

Create an Emotional Connection With Your Customers

Several days ago, I was at a market I visit only occasionally. As I was checking out, the clerk asked me if I was a member of their loyalty ...