"customer service" tagged articles

Great customer service can make or break entire organizations. Excellent service can leave you feeling special and appreciated, while one ba...

At some point we all interact with a sales or customer service rep. Whether we’re buying a new TV, renewing our car insurance, or chan...

I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email from yet ...

Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse,...

My friend Harry was looking at me disdainfully over his glasses. “Whatever’s the matter?” I asked him, surprised. “T...

Several days ago, I was at a market I visit only occasionally. As I was checking out, the clerk asked me if I was a member of their loyalty ...