"customer service" tagged articles
My Love-Hate Relationship With Amazon
"Data drives Amazon forward, many of the knock-on effects of its success are not ones that I would have chosen. Yet I keep giving Amazon ful...
Seeking to Serve – #MTtalk Roundup
“Fastidious attention to detail makes the difference between an OK service and first class service.” ― Ben Elliot, English Busines...
How to Post Complaints and Keep Your Cool Online
At some point we all interact with a sales or customer service rep. Whether we’re buying a new TV, renewing our car insurance, or chan...
Closed-Loop Feedback: Is Anyone Really Listening?
I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email from yet ...
Rude Customers: the Cyber Experience
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse,...
You Don’t Bother With That, Do You?
My friend Harry was looking at me disdainfully over his glasses. “Whatever’s the matter?” I asked him, surprised. “T...
Create an Emotional Connection With Your Customers
Several days ago, I was at a market I visit only occasionally. As I was checking out, the clerk asked me if I was a member of their loyalty ...