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"Active listening" Blog Posts

October 25, 2022

Parenting and Work: Changing Perspectives – #MTtalk Roundup

"It's learning to balance push and pull, holding on and letting go, being there without smothering."

October 20, 2021

How to Be a Great Leader – Mind Tools Expert Voices

We weren’t friends with him. He was still our boss. But we all saw his empathic and supportive behavior in action. It brought us together as a team – firmly behind him as our leader

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March 27, 2017

My Boss Heard, But Was She Listening?

You are having a difficult conversation with your boss and are confident that he or she is listening closely – then comes the sting in the tail, "I hear what you're saying, BUT…" It dawns on you that she hasn’t been listening at all. In fact, as things stand, the opposite of what you would like […]

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November 21, 2016

Closed-Loop Feedback: Is Anyone Really Listening?

I can't count the number of times that I've excitedly opened a new message on my phone, only to find yet another email from yet another company asking me whether I can "spare a few seconds" to give them some feedback in yet another "customer satisfaction" survey. Often I delete these messages straight away, mumbling to myself […]

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