November 21, 2016
Closed-Loop Feedback: Is Anyone Really Listening?
I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email…
Posts tagged with 'complaints'
August 26, 2016
Rude Customers: the Cyber Experience
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse, and…