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What’s more, it wanted employees to take the lead with their development. To identify where and how it could improve L&D, River Island completed our Learning Performance Benchmark.
“The Learning Performance Benchmark gave me the evidence I needed to demonstrate a correlation between management development and bottom-line performance.”
“I used the Learning Performance Benchmark data as a tool to give the team some acknowledgement that we have a long route ahead, and as a platform to build some of our aspirations from.”
Watch the River Island learning and development team share more about how the Learning Performance Benchmark has helped transform their organization.
On completing the Learning Performance Benchmark, River Island scored 12.86 out of 100. This low score inspired a change within the company.
“There was part of me that was pleased. I needed it to be low so I could show the business we were so far beneath where we should be that we really need to work differently.”
By providing evidence of where to improve, River Island could identify and address the changes required. The organization focused on three areas: strategic alignment, learning technologies and management development.
Each year, River Island returns to the Learning Performance Benchmark to check its score and use the data to guide improvement. In this way, the retailer managed to bring its score up to hit its goals.
“Now we are in a place where we have more of a blend. We have got mechanisms in place for people to become more self-aware of their leadership and management style. That’s been a real shift over the years that I’ve been here.”
Our Learning Performance Benchmark helped River Island create a positive attitude toward learning. Now, employees and managers benefit from a cohesive learning experience.