The challenge for Booking.com was to engage new starters and existing managers with a learning and development solution. And just like browsers know when they’re on Booking.com, the organization wanted its employees to feel the same way. So, quality of content, design and usability were key.
The new solution had to complement Booking.com’s existing management development program. And be scalable. So, easy to add new content and features that meet the needs of a growing workforce.
It’s an online library of 2,000-plus resources available to 14,000 employees. Through this they can access videos, articles, audio content and more in real-time – when they need it most.
That could be a quick fix for a challenge that comes up in their daily work, or resources to plan long-term development. As well as covering popular topics such as time management and coaching, we worked with Booking.com to create a solution tailored for them by aligning content to help future leaders live and breathe the company’s values.
The Content Library directly supports the company’s management development program, through the ‘Management Recipe’, the ‘Management Recipe Check’ and the ‘Managers Portal’. The comprehensive and creative integration of the Content Library into daily work has been crucial to its success.
The Content Library grows with the organization. And if a topic or learning need isn’t covered, we work with Booking.com to create the right resource.