Mayer and Salovey: Emotional Intelligence
Mayer and Salovey presented the first model of modern emotional intelligence theory. Here we outline their massively influential work.
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Exploring Your Options
Being faced with the task of choosing from a host of possible options is intrinsic to the decision-making process. This exercise explores how your team tackles such a situation. Allow around an hour for completion.
How to Cite and Reference
Citing your sources is vital to a good report or essay. Learn the basics of referencing to ensure that your work makes a great impression!
The Burden of Responsibility
Many people feel uncomfortable with responsibility and leave the decision-making to others. This article looks at ways to help you deal with, and even enjoy, taking responsibility.
How to Improve Team Performance
Here we offer some straightforward, practical advice on how you can maximise team performance.
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A Guide to Data Protection
The European General Data Protection Regulation (GDPR) sets out rules for all organizations that keep or process personal information on individuals. Here's an overview.
Conducting a Challenging Performance Review Meeting
A practical framework to help you address difficult performance issues with confidence.
Overcoming the Barriers to Effective Team Decision-Making
We outline some social pressures that can occur in a group situation to impact the effectiveness of team decision-making and suggest strategies to overcome these.
Creative Decision-Making
This lively group exercise examines how creative ideas can be constrained, freed or organised by giving each subgroup a different instruction on how to organise a task. Allow an hour for completion.
The Difference Between Capital and Revenue Costs
This article gives you an overview of the two main classifications of expenditure and how they impact on the balance sheet and profit and loss account. You will find this overview useful as it is important to be aware of how to classify capital and revenue costs when creating budgets.
Personal Performance
High performance is a result of the way you utilise and apply your skills, knowledge, experience and personality styles. Your personal and preferred way of doing things can have a major impact on your effectiveness. In this article we introduce the less tangible subject of behaviour, and demonstrate how important it is to be aware of how your personal strengths and weaknesses help or hinder your ability to perform well.