How Does Stress Affect Me?
An exercise which enables individuals to look at how stress affects their emotional intelligence in the workplace. Allow 40 minutes for completion.
Content Hub
The Content Hub is your go-to platform for on-demand learning, giving you access to tools that deliver real results at work.
Tips for Dealing with Customers Effectively
Common-sense, practical suggestions for delivering excellent customer service to help you meet and exceed expectations.
Understanding Motivation
What is it that motivates us to go the extra mile and how can we take responsibility for our own motivation? Here, we provide a brief overview of where the drive that keeps us going comes from.
Daniel Goleman and EQ in the Workplace
Goleman’s 2000 model of performance is based on what he calls ‘emotional competency’. We discuss it here.
How to Reduce Dead Time in Your Team
Dead time can damage team morale, productivity and profits, and lead to boredom and bad behavior. Keep it to a minimum with our six simple strategies.
Questions to Ask When Making a Tough Decision
Ten key questions to help prompt thinking and enable a positive decision to be made.
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Top Tips for Managing Ambiguity
Ambiguity can affect decision-making at all levels across an organisation. Follow these tips to help improve how you deal with ambiguity.
Understanding Systems Theory
Systems theory is the study of a group of elements that combine to produce one end result. This article offers an introduction to systems theory, and explains how the concept could be useful to organisations as they look to change their processes and procedures.
Where Do Insights Come From?
Psychologist Gary Klein's fascination with insights - flashes of understanding that change everything - led him to examine over 100 famous cases to see what they had in common. This article summarises his findings, with suggestions for fostering more insights.
Matrix Management
Matrix structures occur when projects cut across the traditional functional boundaries in an organisation. Running these projects without compromising regular organisational activity can be a complex task. Here we outline some of the approaches to matrix management and provide guidance around the issues involved.
Tackling Budget Variances
The key to successfully controlling your budget is taking action on any variances you uncover. By doing this you can keep your budget on track and work within your financial boundaries. This checklist will help you identify common reasons for variances. It also suggests some actions you could take to keep your budget on track.
The Program Management Team
This article discusses how a program management organization is formed and what is involved in the key roles.