The Product Diffusion Curve
Develop the marketing approach most appropriate to your product's stage in its lifecycle by understanding likely customer behavior.
Business Operations and Process Management
Discover more about the key organizational functions that help a business to run smoothly, and the processes and procedures that underpin a culture of safety, productivity and continuous improvement.
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The 5S System
Is your office or organization disorganized and inefficient? The 5S System is a useful process for creating an orderly and efficient workplace.
Finance Management
Finance management is important in every organization, but how does it impact you? Discover all you need to know about finance in this workbook.
The Outsourcing Decision Matrix
The Outsourcing Decision Matrix helps organizations to identify which activities are safe to outsource, and which should stay in-house.
Swim Lane/Rummler-Brache Diagrams
Learn how to use Swim Lane Diagrams (also known as Rummler-Brache Diagrams) to map and improve the processes in your organization.
What is Business Ethnography?
Use business ethnography to explore customer behavior and learn what motivates people to buy your products, and how and why they use them.
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Understanding Accounts
Don't let accounting cycles and financial statements intimidate you. Learn where the numbers come from, and how the statements relate to one another - and use the information to make better managerial decisions.
Audience: Marketing in the Age of Subscribers, Fans, and Followers
This insightful book looks at the marketing strategies that work best in the digital age. Learn more about it here.
Working With Outsourced Suppliers
Outsourcing is here to stay. So, whether you're reducing costs or increasing efficiency, follow these tips to get the most from your outsourcing relationship.
How to Make Your Workplace Greener
We can all play our part in protecting the planet. This video shows you five steps for making your workplace more eco-friendly.
Which Channel Should I Choose? Infographic
This infographic offers a simple guide to internal communications.
How to Unblock Bottlenecks
Watch this video to learn how to unblock any bottlenecks that occur in your organization and get things flowing again.