Connect First
In this podcast, Melanie Katzman talks to Mind Tools about her new book "Connect First" and her 52 tips for improving human connection at work.
Content Hub
The Content Hub is your go-to platform for on-demand learning, giving you access to tools that deliver real results at work.
Fierce Leadership
Bestselling-author Susan Scott challenges some of today's so-called 'best practices' in business, such as holding people accountable and hiring smart people. She recommends taking a 'fierce' and fresh approach to leadership, in order to thrive in a difficult economic environment.
Top Tips for Keeping a Reflective Journal
A reflective journal helps to organise your thoughts and bring out new ideas. Here we offer some tips for keeping a reflective journal.
How to Be a Great Team Player
What makes a great team player? Learn how to play to your strengths within a team by clearly understanding your role, and by staying flexible and reliable.
Social Selling
Social selling helps you transform online sales prospects into valuable clients. Follow these nine steps to implement an effective social selling strategy.
Holding a Development Discussion
Having a development conversation with members of your team means more than just having a quick discussion. This article outlines the steps to take before, during and after the meeting.
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Top Tips for Maximising Team Performance
These useful top tips will help you to get the most out of your team.
Big Cheese Bigmouth: an Office Politics Case Study
A case study set in a business club, focusing on workplace gossip and political blunders. Allow 40 minutes for completion.
How to Conduct a Successful Negotiation Meeting
A straightforward list of tips and hints to guide a negotiator when conducting a negotiation meeting.
Nancy Dixon: Common Knowledge
A consideration of the work of Dixon, author of the popular 'Common Knowledge', considering her model based on five modes of knowledge transfer. She considers the recipient of knowledge and the knowledge type to be the deciding factors when choosing a method of transfer.
Thomas J Lee: Twelve Dimensions of Strategic Internal Communication
Thomas J Lee has developed a comprehensive 12 step approach to internal communication. Here we consider these steps in the broader context of Lee’s strategic communication.
Improving Our Internal Customer Service
Encourage team members to consider how they work in a wider team, with other teams and internal customers in the organisation. Allow around 40 minutes for completion.