The 7 Cs of Communication
Use this checklist, video and our worked examples to improve your skill as a communicator by creating messages that are accurate and engaging.
Communication Skills
Effective communication is essential whatever your job. Assess and improve your communication skills with resources designed to develop your verbal, listening, writing and online communication skills.
Master Active Listening
In this video discover how to master the art of active listening, and understand and respond to people effectively.
Listening Skills
This straightforward listening exercise for groups of three involves an element of role-play and takes around 45 minutes to complete.
Writing a Blog
Learn how creating an industry-related blog can build skills and open doors in your career.
Using Appropriate Business Language
This article outlines the steps you can take to ensure that the language you use is appropriate to the business situation.
Communication Skills Analysis
This exercise is designed to aid individuals in assessing their personal communication skill set, and includes a guide and some advice for further uses and adaptations for the proposed individual communication skills audit. Allow 40 minutes for completion.
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Body Language Battle
Watch this video to discover how you can use body language and nonverbal signals to communicate more clearly to your audience.
How to Communicate Upwards
Tailor your communication to achieve success when trying to influence upwards.
Messengers
How can you get your message across? In this podcast, we talk to behavioral experts Stephen Martin and Joseph Marks about how, why and when people listen.
Nine Ways to Get the Best From X (Twitter)
Build your brand, protect and enhance your reputation, and add followers on X (Twitter). Discover how to harness Twitter's marketing possibilities.
Emoji Meanings at Work
Emojis are popular visual representations of emotions. But should you use smiley faces or red hearts at work? Here are seven steps for using emojis safely.
Talk to Me
In this podcast, journalist Dean Nelson explains how to improve your communication skills and interview techniques by asking the right questions.