Master Active Listening
In this video discover how to master the art of active listening, and understand and respond to people effectively.
Listening Skills
Listening Skills
This straightforward listening exercise for groups of three involves an element of role-play and takes around 45 minutes to complete.
The Art of Listening
An article analysing the key skills needed to become a truly effective listener.
Listening in Parts
This exercise will help participants gain an understanding of the five components of active listening and begin demonstrating these. Allow 20 minutes for completion.
Just Listen
Psychiatrist Mark Goulston shares his insight into better communication, at home and at work. In this interview, he talks us through some simple techniques for getting through to people in a range of familiar scenarios including when someone is ''venting'' or whining.
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Active Listening
Research suggests we recall between 25-50 percent of what we hear. Learn active listening techniques to avoid misunderstandings and improve productivity.
How Good Are Your Listening Skills?
Test your listening skills, and use the results to find out how you can be a better listener.
Questioning Techniques
This guide reviews common questioning techniques, and explains when to use them to get the information you need.
Mindful Listening
Practice mindful listening to eliminate internal and external distractions, so you can absorb and understand fully what is being communicated to you.
Empathic Listening
Learn how to use empathic listening skills to develop better relationships, get the root of issues effectively, and win people's trust and confidence.
How to Ask the Right Questions
Watch this video to discover effective questioning techniques that will help you to get better quality answers and information.