Digital Selling: How to Use Social Media and the Web to Generate Leads and Sell More
Author Grant Leboff explains how to get customers engaged on a new kind of sales journey with your organization in the digital economy.
Customer Service
Consistent and effective customer service can help you secure new business and give you a solid-gold reputation. Discover how you and your team can identify who your customers are, as well as what you can do to best meet their needs, and resolve customer problems and complaints successfully.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
This interesting book looks at how your organization can become more productive and successful by prioritizing service over other areas of your business. Learn more about the book here.
Georges and Guenzi’s Customer Trust Model
The Customer Trust Model outlines four factors for building trusting, loyal relationships: customer orientation, expertise, likability, and no "hard sell."
Customer Service Mindset
Find out what a customer service mindset is, and learn how you can develop it for yourself and for your company.
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
Your customer experience is as important as your product. Author Alan Pennington shows you how to take your customers on a great journey with you.
How to Deal With Rude Customers Video
Watch this short video to discover how to deal with rude customers.
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Win the Customer: 70 Simple Rules for Sensational Service
Author Flavio Martins offers 70 rules for creating great customer service, to get people coming back time after time. Find out more about this book, here.
How Good Is Your Customer Service?
Use this quiz to test your organization's customer service skills in five key areas: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products
Authors Jeff Gothelf and Josh Seiden discuss ways organizations can engage with, and listen to, their customers, to develop successful, new products.
How to Handle Social Media Criticism
Turn public complaints to your advantage by being proactive, positive, creative, and human online toward your customers, former employees and the press.
Management Lessons from Mayo Clinic
Find out what service organizations of all kinds can learn from this enduringly successful healthcare practice.
Developing Good Customer Relationships
Learn how to create and maintain positive customer relationships.