Awesome Online Customer Service Infographic
If you want to keep your customers, you'll need to provide them with excellent service. Follow the eight tips in this infographic so that you can give great online customer service!
Customer Service
Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Learn why investing in your existing customers is better than chasing new ones, and how turning your organization into a superhero will help you do that.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Author Richard Gallagher examines how staying calm, empathizing with the customer, and embracing criticism can help to calm angry customers.
The Ultimate Question: Driving Good Profits and True Growth
This book looks at how you can boost your organization's long-term growth by delighting customers and clients. Find out more about it here.
Customer Service Vs. Customer Experience
Watch this short video to learn what makes a great customer experience!
How to Deal With Rude Customers
Dealing with rude customers can be stressful. Discover some quick tips on how to stay calm and manage rude customers so everyone's happy, in this short video.
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How to Deal With Unrealistic Customers
Learn how to manage unrealistic customers and resolve unreasonable requests with this three-step approach.
Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth
Which people really buy into your brand? Author Eddie Yoon explains how identifying and cultivating your superconsumers can drive your business forward.
Anticipate: Knowing What Customers Need Before They Do
In this Book Insight, find out how you can increase profits by giving your customers a better experience.
Working in a Public-Facing Role
Learn how to engage, connect, and work effectively with consumers.
Empowered
In this interview, Josh Bernoff explains how low-cost technologies are being used to inspire innovation and solve problems creatively. We learn how businesses can manage the process effectively, and find out how customers, as well as employees, can be empowered to build positive connections to help your organization.
5 Customer Service Parables
What can you do to improve customer service in your organization? Learn how to craft your own customer service legends with these five exemplary parables.