The Four-Step Innovation Process
Learn how to generate innovative solutions using this four-step problem-solving process.
Business Skills
Disruptive Technologies
Identify and exploit disruptive technologies and innovations that can change your industry, by attracting customers who are ignored by existing providers.
Creating Minimum Viable Products
Find out how to test new ideas quickly, and with the minimum investment of time and money, by using the Minimum Viable Product concept.
The Value Net Model
Use the Value Net Model to identify key players in your industry and identify mutually beneficial partnerships with customers, suppliers and competitors.
Planning Small Projects
Discover how to run a small project using three essential tools - Action Planning, Work Breakdown Structures and Gantt Charts - in this one-hour Skillbook.
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Using Focus Groups
Learn how to collect customer feedback through discussion in focus groups.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
Author Richard Gallagher examines how staying calm, empathizing with the customer, and embracing criticism can help to calm angry customers.
Project Close Activities
Finishing a project is much easier if you've planned the ending right from the start. Learn a process for officially closing a project, and ensuring that stakeholders are satisfied.
How Boards Work – and How They Can Work Better in a Chaotic World
In this podcast, we review "How Boards Work – and How They Can Work Better in a Chaotic World" by Dambisa Moyo. Serve stakeholders, not just shareholders.
In Search of Excellence: Lessons from America’s Best-Run Companies
This classic book looks at some of America's best-performing companies, and highlights theories and useful ideas that you can apply in your own organization. Find out more about it here.
RFM Segmentation
Use this simple data segmentation technique to zero in on your most valuable customers, reduce waste, and banish "one-size-fits-all" marketing strategies.