A Guide to GDPR Video
GDPR stands for General Data Protection Legislation and can impact how you should handle your customers data. Watch this video to learn more about it and how it might affect your organization.
Business Skills
Agile Project Management Essentials
Richard Sheridan, co-founder and Chief Storyteller at software design firm, Menlo Innovations, discusses the essentials of agile project management and how you can use it to drive innovation.
Neurodiversity in the Workplace Video
Watch this video to discover more about what neurodiversity is, as well as five strategies your organization can use to support neurodivergent employees and build a more inclusive and supportive environment.
Take a Trip Travel Agents: a Substance Misuse Case Study
This case study, set in a travel agency, explores some of the difficulties in dealing with issues arising from substance misuse. Participants look below the surface to establish problems within the team and think about the actions they could take to resolve susbtance misuse issues in the workplace. Allow around one hour for completion.
GE-McKinsey Matrix
Use the GE-McKinsey Matrix to decide where to focus your investments, following a three-step process.
Disruptive Analytics: Charting Your Strategy for Next-Generation Business Analytics
Author Thomas W. Dinsmore looks at how innovative new business models are disrupting the world of data analytics, and how to make the most of them.
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Ergonomics Tips For Your Workplace
Some simple DIY tips to make your working day more comfortable.
The 4S Web Marketing Mix
The 4S Web Marketing Mix provides a step-by-step approach for planning your website and other online activities.
Effective Scrum Meetings
Learn how to keep your team up-to-date, productive and motivated with daily Scrum meetings.
Faster Cheaper Better: The Nine Levers for Transforming How Work Gets Done Well
This latest book by business process guru, Michael Hammer, explains how to boost productivity by making your department or organization more efficient.
The Complete Idiot’s Guide to Knowledge Management
In this Book Insight into the Idiot's Guide to Knowledge Management, find out why Knowledge Management is important, and learn about this guide to building your professional knowledge base.
Customer Service Vs. Customer Experience
Watch this short video to learn what makes a great customer experience!