Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace
In this edition, we review “Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace," by Sally Helgesen. Dealing with triggers.
Business Skills
Developing a Communications Charter
Use a Communications Charter to increase productivity, and help your team members get their messages across efficiently and effectively.
Empathy Mapping
Empathy mapping helps you to make better decisions by getting inside the mind of a customer. Follow these seven steps to create your own empathy map.
Well Designed: How to Use Empathy to Create Products People Love
This book describe a four-step process for developing products that people cherish. Learn more about it here.
What Is Porter’s Value Chain?
Where is value created in your business? Porter's value chain is an excellent tool that you can apply to any organization to find out where and how value is created – so that you can focus on improving value and gaining competitive advantage.
Gap Analysis
Use Gap Analysis to identify where you want to be and where you are now, and set clear tasks and objectives that will help you to achieve success.
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VMOST Analysis
Find out how to align your day-to-day activities with your strategy, objectives, mission, and overall vision.
House of Quality Diagrams
By drawing a House of Quality diagram, you can think methodically about the design targets you should set for the development of new products. Learn how to draw these diagrams here.
ADHD in the Workplace
ADHD in the workplace can present some challenges, but people with ADHD can also offer some specific strengths. Discover what these are and what you can do to support your ADHD employees using these six strategies.
The Technology Life Cycle
The Technology Life Cycle helps you to understand the rise and fall of new technologies, and to think about when you might expect to see a return on your investment.
The RATER Model
Use the RATER Model to highlight areas for improving customer service. RATER looks at Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Managing a Budget
Learn the basics of balancing budgets – and why they're essential to personal and organizational success.