At some point we all interact with a sales or customer service rep. Whether we're buying a new TV, renewing our car insurance, or changing our internet service provider, reps play an essential part in our customer experience. If you're lucky, you speak to someone who's charming, funny and knows what he or she is […]
You could feel the creative energy crackling around the room. Talented professionals brimming over with classy ideas, turning their thoughts into tautly-written TV masterpieces that would have the binge-watching masses transfixed and craving the next instalment. The Writers' Room. Yes, that was the answer. The way forward. The dream job. A "meeting of minds." The […]
"Sorry Rachel, could I just interrupt briefly?" "Right, yes, sorry Aaron. Go ahead." "Sorry, I just thought we were working towards a March completion on this project? Sorry if I've got that wrong." Sound familiar? Saying "sorry" when we don't really need to can be a difficult habit to break. Perhaps you don't even notice […]
Peak hour traffic is terrible where I live. It takes me an hour to drive 20km. I rely on Maps on my iPhone to guide me to and through the least clogged routes to get home in the shortest possible time. On the last day of work before holidays, I was on my phone the […]
"’Twas the night before Christmas when all through the house Not a creature was stirring, not even a mouse…" – from The Night Before Christmas, or A Visit From St. Nicholas So goes the much-loved poem that will be read to countless excited children all round the world this Christmas Eve. If only reality matched the […]
Project Management, Stress, Team Management, Time Management, Uncategorized
"You know what, Simon? I think they should fire you for what you've done." As conversational gambits go, it was a showstopper. It certainly stopped me in my tracks. I began to panic. I couldn't talk. I tried to breathe normally. This was going to be a more difficult conversation than I thought. Introducing Ralph… It […]
Bridget checked Instagram over breakfast, then glanced at the text notifications on her cell. She replied to a few WhatsApps before heading off to work. Bridget’s office phone showed three voicemails. She ignored those. Then she logged on to her computer, where 108 new emails beckoned for her attention. Those would have to wait as well. […]
Picture the scene: you have a job that you love, working for a great company. But, this has been your life for the past five years. Surely you need to be more ambitious? Perhaps now is the right time to be moving "onward and upward"? So, your boss recommends you for a manager role, which […]
“Take care of your body. It's the only place you have to live.” - Jim Rohn (1930-2009), U.S. author, entrepreneur and motivational speaker. About This Week’s Chat: Use It or Lose It! Our bodies are designed to move. We have more than 600 muscles, 206 bones, and about 230 moving joints as proof. Yet, many people […]
So you think you’ve had a bad appraisal lately? I can probably top it
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Self-Assessment 
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