August 26, 2016
Rude Customers: the Cyber Experience
Social media is a really useful channel for assessing customer service. People can reach out to your business with just a click of a mouse, and…
Posts categorised with 'Career Skills'
August 19, 2016
Building and Sharing Expert Knowledge
There’s little doubt that the more expert knowledge a colleague demonstrates, the more respect he or she receives. Someone with an…
August 15, 2016
Distractions: Are They an Addiction?
About 3,000 years ago, King Solomon warned us, “Keep your eyes straight ahead; ignore all sideshow distractions.” In 2015, the Chicago Tribune’s top…
July 28, 2016
Stop and Step Back From the Problem!
Depending on how you view it, life is but a series of challenges to be overcome… How we approach and…
July 11, 2016
You’re a Genius
Are we born with certain abilities or can we acquire them through deliberate practice? Myles Downey has a theory about this…
July 8, 2016
Lost for Words? Or Cat Got Your Tongue?
Have you ever found yourself lost for words at a time when you needed them desperately? It’s easy to think that there’s not much “going…
July 4, 2016
How Do You Deal With Change at Work?
“Change is the only constant” ∼ Greek philosopher Heraclitus (535 B.C.-475 B.C.) Periods of change can be some of the most stressful and challenging times of…
June 17, 2016
Why It Pays to Be Conscientious
Even the most committed people occasionally let their standards drop, if only a little. Maybe it’s just for a very short time, or maybe it…
June 6, 2016
How Do You Build Rapport at Work?
What does “rapport” at work mean to you? Maybe it’s just enjoying a bit of banter with a colleague, or perhaps it’s an important part…
June 3, 2016
Lessons in Negotiation at the Bazaar
If I’m being honest, negotiations have never been my strong suit. I find them daunting, and saying the wrong thing can be embarrassing in any…
May 27, 2016
Pareto, Dweck and the Harsh Realities of Life
Guest blogger Bob Little explores the truth of two contrasting mindsets. You might think that your current level of success is based on your innate…
May 23, 2016
Goal-Setting: Benefits and Cautions
Goals? Sure, I have them and I could more or less tell you what they are, but I didn’t need to write them down like…