Dealing With Bossy Co-Workers
Do you work with a bossy or overly dominant colleague or co-worker? Learn how to defuse this frustrating situation assertively and diplomatically.
Difficult Conversations
Having a difficult conversation is something many of us put off. Discover models, tips and techniques to help you plan for, and have challenging conversations confidently. And learn how to cope with difficult situations – and people – calmly and professionally, too.
Role-Playing
Learn how to use role-play to prepare for challenging situations and difficult conversations.
Formal Warnings
The issuing of formal warnings will be part of your organization's disciplinary procedure. Find out when and how to give verbal and written formal warnings.
How to Manage Defensive People
Identify defensive behavior in your team members, so that you can manage them effectively and avoid triggering their defensive reactions.
Dealing With Poor Performance
Most managers have to deal with poor performance. Learn how to diagnose poor performance, enhance an employee's ability, and improve their motivation.
Working With People You Don’t Like
Learn how to work effectively with people you don't get on with.
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How to Deal With Poor Performance
Find out how to get to the root cause of poor performance and deal with it effectively by watching this video.
Performance Agreements
Find out how to use formal agreements to improve the performance of your team members.
Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Author Mark Goulston examines some of the best ways to work with irrational people, and to use calming communication techniques to defuse volatile situations.
Pain Points Podcast – Difficult Conversations
We've all got to have difficult conversations at work. Without them, issues go unresolved and resentments fester. Join the Pain Points team as they discuss ways to get the conversation started and how to go about it in the right way for every party.
Using Mediation To Resolve Conflict
Conflict can destroy teams. In this video, learn how six mediation techniques can help you to resolve team conflict peacefully so that you can go back to being a cohesive, successful, conflict-free team.
Dealing With Workplace Conflict
In this video, discover six ways to deal with conflict in the team, including understanding the signs and finding ways to resolve tension.