Dealing With Manipulative People
Avoid being manipulated by people you work with by identifying manipulating behavior, being assertive, setting boundaries, and confronting them.
Difficult Conversations
Having a difficult conversation is something many of us put off. Discover models, tips and techniques to help you plan for, and have challenging conversations confidently. And learn how to cope with difficult situations – and people – calmly and professionally, too.
Dealing With Unreasonable Requests
Find out how to recognize and cope with unreasonable requests from your boss, colleagues, or clients.
Using the COIN Conversation Feedback Model
Giving feedback to an employee about poor performance can be tricky. Watch this video to discover how to have difficult conversations using the COIN Model.
Crucial Conversations: Tools for Talking When Stakes Are High
When talk turns tense, our emotions can dominate and we can regret what was said. Learn about this book, which explains how to ensure positive outcomes.
How to Terminate Employment
Letting people go is likely one of the hardest things you'll ever have to do as a manager. Deliver the bad news professionally and with compassion.
How to Deal With Unfair Criticism
Criticism can be one of the most difficult things to deal with at work, particularly if you think it's unfair. Discover how to identify fair from unfair criticism, and how to handle criticism professionally in this short video.
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Difficult Conversations With Your Boss
How can you have difficult conversations with your boss without jeopardizing your position? Find out in this short video!
How to Deal With Unhappy Customers
Watch this video for tips on how to manage unhappy, angry or frustrated customers.