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It is essential that organisations have robust processes in place to meet the needs of their customers. Effective process design is, therefore, key to the success of any organisation, and should be an integral element of any continuous improvement initiative. Here, we discuss what is involved in process design and introduce some fundamental design types.
A concise, easy-to-read introduction to due diligence – what it is; why it is conducted; and how it is conducted.
This article looks at behavioral incentives, which can be used by organizations to drive employee behavior. However, they can be challenging to get right, and often drive undesirable behaviors. This article offers practical advice on how to develop and implement behavioral incentives effectively.
Boost team effectiveness by learning about 26 different roles that people take on in groups, with the Benne and Sheats' Group Roles model.
This exercise will help a team to review their physical working environment with a view to making specific improvements that will boost not only team morale and motivation, but also the image that the team conveys to others.
This article looks at the different types of group which form in the workplace and how it can affect you as a manager.
Kano Model Analysis is a powerful tool for creating profitable products or services that have exciting features or attributes your customers will love.
There are many types of cost you might have to consider in budgeting and managing your team’s financial performance. This document gives you a quick overview and examples of fixed and variable costs and also sunk and opportunity costs.
An individual exercise to help you practise your use of grammar and identify areas for improvement.
