Communicating in a Crisis
This article gives you tips on communicating effectively in a crisis, and when you're under intense pressure.
Content Hub
The Content Hub is your go-to platform for on-demand learning, giving you access to tools that deliver real results at work.
Take Back the City: Baltimore’s Performance Revolution
This article investigates how Baltimore’s CitiStat system produced dramatic improvements in public service provision and policing, and saved $350 million in the process.
Kirkpatrick’s Model
The Kirkpatrick Four-Level Training Evaluation Model uses Reaction, Learning, Behavior, and Results to measure the effectiveness of learning programs.
Continuous Improvement for Ongoing Change
Change is usually seen as a finite process, but continuous improvement can be used to ensure that organisations continue to become more effective.
Communicating Change
Effectively Communicating a Change Process, for Maximum Success and Minimum Resistance.
Six Ways to Find What You Want on the Internet
In this video, discover six tips for making your internet searches more efficient.
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The Magnetic Leader
Author Roberta Matuson discusses how various leadership techniques can help you to retain talent and keep existing employees motivated.
The Seven Ds Gap Analysis Model
Gap analysis is a traditional method of analysing training needs. This model provides a framework for identifying and problems or shortfalls in performance, highlighting development needs.
How to be Properly Prepared for a Negotiation
A checklist providing an easy-to-follow list of activities to carry out when preparing for a negotiation.
Considering The Future Using Scenario Planning
This exercise is an excellent way to kick off an exploration of planning for the future and its benefits for the organisation. The exercise can also be easily adapted to tackle the future of departmental or organisational aspirations, or a particular product/service. Allow 30 minutes for completion.
Orpheus Chamber Orchestra: Who’s Leading Who?
This case study examines how collaborative leadership allows the world-famous Orpheus Chamber Orchestra to dispense with the need for a conductor.