Business Rationale: a Knowledge Management Exercise
An exercise enabling managers to explore whether knowledge management is the right solution for their organization and/or to refine the expected outputs. Allow up to an hour for completion.
Business Skills
Measuring the Success of Communication
Communications must be regularly monitored to ensure that the messages are understood, retained and responded to as desired, and also that future messages are constructed and conveyed appropriately. This article highlights the importance of assessing and evaluating the effectiveness of the key messages you communicate.
Tips for Dealing with Customers Effectively
Common-sense, practical suggestions for delivering excellent customer service to help you meet and exceed expectations.
Understanding Systems Theory
Systems theory is the study of a group of elements that combine to produce one end result. This article offers an introduction to systems theory, and explains how the concept could be useful to organisations as they look to change their processes and procedures.
Where Do Insights Come From?
Psychologist Gary Klein's fascination with insights - flashes of understanding that change everything - led him to examine over 100 famous cases to see what they had in common. This article summarises his findings, with suggestions for fostering more insights.
Matrix Management
Matrix structures occur when projects cut across the traditional functional boundaries in an organisation. Running these projects without compromising regular organisational activity can be a complex task. Here we outline some of the approaches to matrix management and provide guidance around the issues involved.
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Tackling Budget Variances
The key to successfully controlling your budget is taking action on any variances you uncover. By doing this you can keep your budget on track and work within your financial boundaries. This checklist will help you identify common reasons for variances. It also suggests some actions you could take to keep your budget on track.
The Program Management Team
This article discusses how a program management organization is formed and what is involved in the key roles.
The Fundamentals of PRINCE2
PRINCE2 is a project management system that has become widely used in both the public and private sectors. It is seen by many as the UK’s ‘de facto’ standard for project management. This article outlines the main principles, processes and benefits of PRINCE2.
An Introduction to Hire Purchase
Using hire purchase may be an option open to you when you are thinking about buying a piece of equipment. Use this quick guide to find out the implications of a hire purchase arrangement and how this may affect your budget.
Managing the Supplier/Customer Relationship
An outline of the key source documents needed to effectively manage the supplier/customer relationship.
Different Types of Budget
Use this article to familiarise yourself with the most common types of budgets. It offers a quick summary of the format and purpose of the different types of budgets.