Business Operations and Process Management

Discover more about the key organizational functions that help a business to run smoothly, and the processes and procedures that underpin a culture of safety, productivity and continuous improvement.
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5 Minutes

Gathering Budget Information

You are unlikely to be able to create a budget ‘off the top of your head’ and will need to do some research to come up with the numbers. This advice will help you gather all the information you need.

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7 Minutes

PDCA (Plan Do Check Act)

PDCA stands for Plan-Do-Check-Act – a four-stage problem-solving model that enables organizations to continually improve processes, products or services.

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10 Minutes

Stress Management for Leaders in Times of Crisis

A blueprint for leaders for understanding the unique pressures they face during crises, with practical strategies for managing their own stress, ensuring effective decision-making, and supporting their organization and teams.

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7 Minutes

Steven Blue on Leading Through Crisis

Businessman and author Steven Blue is no stranger to crises. In this expert video, Steven shows us the essential strategies organizations need for leading their people through crisis. There will always be crises - it's how we respond to them that matters.

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8 Minutes

Post-Crisis Evaluation and Learning for Leaders

Discover how post-crisis evaluation transforms disruptions into lasting resilience by identifying key lessons, driving continuous improvement, and embedding crisis lessons into your organization's culture.

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6 Minutes

A Leader’s Guide to Risk Management

Financial risks, operational risks, strategic risks - risk comes in many forms. In this expert video, Dr Penny Pullan shares her guide to risk management for leaders. Risk isn't a tick-box exercise - it's a fundamental business imperative.

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8 Minutes

Cost-Benefit Analysis

Cost Benefit Analysis gives you a simple, quantitative approach for deciding whether to go ahead with a decision.

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12 Minutes

How to Build a Crisis Task Force

Learn how to build a resilient crisis task force with practical steps, real-world examples, and expert tips to ensure your organization is crisis-ready.