July 8, 2025

Pain Points Podcast: Profit vs. People

by Jonathan Hancock
reviewed by Cat MacLeod

Imagine you're about to grab a can of soda, and alongside the ingredients list you spot a "social responsibility score" – say 3/10. Would that change your decision about whether or not to buy?

Michael Posner would love to see a system like that. It's part of his challenge to businesses, to guide them toward a stronger stance on human rights.

He's spent his career talking to politicians, diplomats, and now company bosses, about why they need to prioritize people over profits. And his new book presents us all with a call to action: to start asking questions about the human beings behind the products and services we purchase, and to find better ways to support their freedom, fair treatment, and dignity.

In this episode of Pain Points, Michael explains why behaving well is good for business; explores what being socially responsible really means these days; and reveals ways that we can all play our part.

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You can contact the team anytime via email: painpoints@mindtools.com

Useful Mindtools Resources

Corporate Social Responsibility (Expert Interview with Andrew Crane)

What Is Corporate Social Responsibility? (Article)

Carroll's Pyramid of Corporate Social Responsibility (Article)

Ethical Intelligence (Book Insight review)

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This Week's Expert Guest

Michael H. Posner (Michael's biography and publication list via NYU Stern)

"Conscience Incorporated" (Michael Posner's book via Amazon.com)

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