How to Deal With Unrealistic Customers
Learn how to manage unrealistic customers and resolve unreasonable requests with this three-step approach.
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Learn how to manage unrealistic customers and resolve unreasonable requests with this three-step approach.
Find out how the 'net generation' is changing the way we live and work. Don Tapscott explains how people aged 11 to 30 think differently from older people, and why we should be incorporating these new approaches at work as well as home.
A project sponsor wants change, and has the power and influence to make it happen. Understand the key drivers and responsibilities of a project sponsor - and how to work effectively with yours.
This book looks at how your organization can continue to thrive, even in uncertain and unpredictable times. Find out more about it here.
Financial Forecasting is a vital part of evaluating business opportunities. Learn how to in this one-hour, step-by-step, interactive Skillbook from Mind Tools.
Your visual aids can make or break your presentation. Learn how to create simple and effective slides.
Authors Beverly Kaye, Lindy Williams and Lynn Cowart discuss how honesty with ourselves about career paths can lead to better choices.
Learn how to manage conflicting priorities and keep people satisfied.
Explore the benefits of a knowledge ecosystem approach and five steps toward cultivating a knowledge ecosystem with this infographic.
Learn how to use negative emotions such as anger, guilt and anxiety in a productive, less damaging way.
How do you motivate people when promotions aren't an option? Managing in a flat organization can be a challenge. Find out what you can do in this type of business environment.
In this book, psychologist Ron Friedman outlines tweaks you can make to your organization’s work space to boost your people’s productivity. Find out more about it here.