Procurement Management
Create an effective procurement management plan, and learn how to maximize the strategic impact of purchasing goods and services for your organization.
Business Skills
Rationalizing Your Project Portfolio
Budgets are being cut. You need to reduce costs without compromise your deliverables. But how? Learn an effective process for maximizing project benefits even when resources are scarce.
How Good Is Your Customer Service?
Use this quiz to test your organization's customer service skills in five key areas: Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
Garvin’s Dimensions Infographic
Respond to your customers' needs and values by assessing and improving the quality of your product or service with the help of this useful infographic.
Diversification
Many companies diversify to reduce risk, but they sometimes do the opposite. Learn more about why companies diversify.
Ohmae’s 3Cs Model
Strip down your business strategy to its essentials using Ohmae's 3Cs Model, and determine how to gain a competitive edge in your market.
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How to Make Fair Decisions on Interview Panels
Deciding who to hire can be tricky, especially when an interview panel doesn't agree. Watch this short video to learn how you can ensure that candidates are treated fairly, so you can make the right choice for your organization.
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products
Authors Jeff Gothelf and Josh Seiden discuss ways organizations can engage with, and listen to, their customers, to develop successful, new products.
How to Do a SWOT Analysis
Watch this video to find out how SWOT Analysis can help you to identify opportunities and threats in your market.
4-Step Action Plans Infographic
Use action plans to plan small projects effectively. This infographic can show you how to create one in just four easy steps.
Successful Strategy Execution
An examination of the steps organisations can take to successfully implement a strategy.
How to Handle Social Media Criticism
Turn public complaints to your advantage by being proactive, positive, creative, and human online toward your customers, former employees and the press.