February 5, 2016
It Pays to Look After Customer-Facing Staff
I turn my back on the gray, drizzly high street and stand at the threshold of the store, blinking in the light of a thousand…
Posts tagged with 'management'
January 5, 2016
Decisions, Decisions…
Google searching “leaders are decisive” resulted in 33.6 million hits. I must have leadership potential because I make hundreds of decisions every day. Many of…
January 4, 2016
To Thine Own Self be True
Authenticity is one of those overused words. The more it’s crowbarred into corporate literature of all types, the more slippery its meaning becomes. So…
December 8, 2015
Bosses, Managers and Leaders
Climbing the career ladder will lead you to become a boss, manager and, hopefully, into a leadership position. These terms are somewhat interchangeable but conjure…
November 6, 2015
My Awkward Team Meeting
Have you ever been in a team meeting at work and wanted the ground to swallow you up? What’s your most cringe-worthy memory of…
November 2, 2015
The Paradox of Servant Leadership
Like many people, I’d viewed the idea of ‘servant leadership’ with a fair amount of skepticism. Not knowing much about it, I thought the term…
October 30, 2015
What Gives You Your “Get Up and Go?”
“Motivation is when your dreams put on work clothes.” ~ Benjamin Franklin. Motivation is the feeling that makes you want to act now or, as…
October 27, 2015
Dealing With People Who Don’t Listen!
Why won’t they listen?! It can be exasperating when you’re trying to communicate with someone, but you know that what you are saying is “going…
August 10, 2015
Green is the New Black
I was looking forward to interviewing leading sustainability expert Wayne Visser for our Expert Interview podcast. The plan was to talk face-to-face but we ended…
July 20, 2015
Behind the Boardroom Door
Boards govern, management teams lead. That’s what Nancy Falls told me when we talked recently about her new book, “Corporate Concinnity in…
June 23, 2015
Wanna Join a Team?
Justin Rosenstein, the co-founder of collaboration software company Asana, wondered, “Why do some teams march in unison and achieve big dreams, while…
March 27, 2015
Say What you Think!
I was looking after my eight-year-old nephew last weekend, and I’d love to say it was a pleasure but it wasn’t! His parents…
