Going Beyond Active Listening
Empathic listening is a structured listening and questioning technique, which helps you to develop and enhance relationships through a stronger understanding of what is being conveyed, both intellectually and emotionally. As such, it can help you to take active listening techniques to a new level.
Why Use the Tool?
Honest and effective use of empathic listening can help you to win the trust of team members, and address the root cause of problems.
How to Use the Tool
Listen patiently to what the other person has to say, even when you do not agree with it. It is important to show the speaker acceptance, not necessarily agreement, by simply nodding or injecting phrases such as, "I understand" or, "I see."