Empathic Listening

Going Beyond Active Listening

Empathic Listening - Going Beyond Active Listening

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Lending a sympathetic ear to your people can earn you trust and loyalty.

Empathic listening is a structured listening and questioning technique, which helps you to develop and enhance relationships through a stronger understanding of what is being conveyed, both intellectually and emotionally. As such, it can help you to take active listening techniques to a new level.

Why Use the Tool?

Honest and effective use of empathic listening can help you to win the trust of team members, and address the root cause of problems.

How to Use the Tool

Listen patiently to what the other person has to say, even when you do not agree with it. It is important to show the speaker acceptance, not necessarily agreement, by simply nodding or injecting phrases such as, "I understand" or, "I see."

Try to...

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