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After becoming a leader, it's important to develop a communication style that reflects your level of authority. In this video, Rich Watts outlines the key traits of speaking like a leader and how it differs from other forms of communication.
Use this checklist, video and our worked examples to improve your skill as a communicator by creating messages that are accurate and engaging.
In this video discover how to master the art of active listening, and understand and respond to people effectively.
Ensure you tackle decision making in your team and organization in a sensitive, ethical and balanced way, using these top tips.
What Not to Tell Your Team: Balancing openness with discretion
The Human Touch: Making the case for clear communication
10 Things Managers Should Never Say: And what to say instead
How to Avoid Conflict Using "Nonviolent Communication": Turning anger into empathy
Discover skills and strategies for resolving conflict with your colleagues and reach positive outcomes even when you don't see eye to eye.
This exercise is designed to aid individuals in assessing their personal communication skill set, and includes a guide and some advice for further uses and adaptations for the proposed individual communication skills audit. Allow 40 minutes for completion.
Networking is all about building relationships based on mutual friendship and reciprocity. Here are some tips on how to do it.
This short model will help you to select a successor for a leadership position from an internal pool of candidates.
