LV=: Scaling organizational learning with Mindtools
Quick, accessible and flexible learning – so LV= employees could fit learning into their day.
Watch the video
The Challenge
LV= has a strong learning culture based on the “3 Es” – Experience, Exposure and EducationThey needed a solution that supported all three. The L&D team wanted:
- A platform that managers and employees could use to learn in the flow of work
- Resources to embed into formal management development programs
- Tools that would help colleagues build confidence in skills such as presenting, mentoring, and having difficult conversations
- Content broad enough to cover professional skills, personal wellbeing, and management development.
With a busy workforce spread across roles, LV= also needed something quick, accessible and flexible – so employees could fit learning into their day wherever they were.
The Solution
LV= chose the Mindtools Content Hub to give employees bite-sized, accessible learning resources they can use on demand.Every course in LV=’s management development framework includes a Mindtools element.
Employees are also encouraged to explore the platform independently.
As Sinead Finn, Senior Product Governance Consultant, says:
“I log in to Mindtools when I have a meeting coming up – to be more assertive or refresh my negotiation skills – there’s a whole bunch of tools I can use.”
The Results
Mindtools is now an essential part of LV=’s learning culture, with employees at all levels using it to prepare, reflect, and grow.
- 68% of employees find what they need immediately when using Mindtools.
- 3.5 out of 4 rating for effectiveness of content.
- NPS of plus 20 – employees would recommend Mindtools to others.
- Engagement has doubled since LV= introduced Mindtools champions.
- Monthly data and analytics help LV= celebrate learning and highlight top users.
Individual managers also benefit from:
- Increased confidence – one Customer Service Manager used Mindtools’ presentation resources to overcome nerves and deliver with confidence.
- Better conversations – managers use practical tools to improve their emotional intelligence skills and prepare for mentoring sessions and important or difficult discussions.
- Personal wellbeing – stress management resources help managers stay productive and maintain a healthy work-life balance.
- Practical improvements – one consultant used Mindtools to improve report writing, focusing on the “so what” for the business and customers.
Watch our video with LV=
We spent the day with the LV= team to find out more about how Mindtools has supported their Learning and Development.
How the LV= and Mindtools partnership boosts learner engagement:
- Playlists to extend learning – e.g. creating themed playlists on topics such as neurodiversity and mental wellbeing.
- Skill Bites – weekly micro-learning content that employees can consume in minutes.
- Mobile access – employees learn on the go, whether at their desk, at home, or on the bus.
- Mindtools champions – sharing enthusiasm for Mindtools across teams has helped boost engagement.
- Post-course resources – linking playlists to training programs to reinforce and deepen learning.
Unlock leadership potential across your organization
Discover how the Mindtools Content Hub can help you develop confident, capable managers from within.