In our latest Twitter chat, we discussed what makes a great online community. See our roundup of the best responses from participants
When should you criticize someone or something – and what's the best way to do it? Here's advice from our Twitter followers, plus six questions to ask when you're considering getting critical
At some point we all interact with a sales or customer service rep. Whether we're buying a new TV, renewing our car insurance, or changing our internet service provider, reps play an essential part in our customer experience. If you're lucky, you speak to someone who's charming, funny and knows what he or she is […]
Bridget checked Instagram over breakfast, then glanced at the text notifications on her cell. She replied to a few WhatsApps before heading off to work. Bridget’s office phone showed three voicemails. She ignored those. Then she logged on to her computer, where 108 new emails beckoned for her attention. Those would have to wait as well. […]
How many times have you been completely absorbed in your work, only to be ripped "out of the zone" by infuriating distractions? Then, when you try to get back to the task at hand, how long does it take you find the same level of focus? Workplace distractions can have a heavy cost on your […]
The question "Where do you see yourself five years from now?" is an old interview favorite. To you, it may be about being promoted through the ranks in the same company. To someone else, it's all about working in different companies, industries and even countries to expand his or her knowledge and experience. Age, life […]
I don't have much experience of writing press releases, but I certainly have a lot of experience of reading them! In my previous job, I used to write company case studies on different areas of HR best practice for an online publication. This meant I regularly had to find examples of organizations that performed well […]
Last week, I received a text message from a friend I hadn’t seen in a long, long time. He told me he was about to visit my old school, in the town where I grew up. I was amazed - and thrilled! There’s something about the overlapping ripples in peoples' lives that I find immensely […]
Article 
Self-Assessment 
Video 