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"Social media" Blog Posts

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November 10, 2020

What Makes a Great Online Community? – #MTtalk Roundup

In our latest Twitter chat, we discussed what makes a great online community. See our roundup of the best responses from participants

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July 21, 2020

Are We Too Quick to Criticize? – #MTtalk Roundup

When should you criticize someone or something – and what's the best way to do it? Here's advice from our Twitter followers, plus six questions to ask when you're considering getting critical

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January 25, 2018

How to Post Complaints and Keep Your Cool Online

At some point we all interact with a sales or customer service rep. Whether we're buying a new TV, renewing our car insurance, or changing our internet service provider, reps play an essential part in our customer experience. If you're lucky, you speak to someone who's charming, funny and knows what he or she is […]

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November 16, 2017

Help! How to Save Yourself From Drowning in Notifications

Bridget checked Instagram over breakfast, then glanced at the text notifications on her cell. She replied to a few WhatsApps before heading off to work. Bridget’s office phone showed three voicemails. She ignored those. Then she logged on to her computer, where 108 new emails beckoned for her attention. Those would have to wait as well. […]

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February 1, 2017

Your Top Tips for Minimizing Distractions

How many times have you been completely absorbed in your work, only to be ripped "out of the zone" by infuriating distractions? Then, when you try to get back to the task at hand, how long does it take you find the same level of focus? Workplace distractions can have a heavy cost on your […]

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April 19, 2016

Getting Ahead in Your Career – #MTtalk Roundup

The question "Where do you see yourself five years from now?" is an old interview favorite. To you, it may be about being promoted through the ranks in the same company. To someone else, it's all about working in different companies, industries and even countries to expand his or her knowledge and experience. Age, life […]

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January 23, 2015

Go on – Toot Your own Horn!

I don't have much experience of writing press releases, but I certainly have a lot of experience of reading them! In my previous job, I used to write company case studies on different areas of HR best practice for an online publication. This meant I regularly had to find examples of organizations that performed well […]

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December 30, 2014

Make Your Business a Social Media Butterfly

Last week, I received a text message from a friend I hadn’t seen in a long, long time. He told me he was about to visit my old school, in the town where I grew up. I was amazed - and thrilled! There’s something about the overlapping ripples in peoples' lives that I find immensely […]

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