"Difficult people" Blog Posts

"It's not that you have to love everybody else in the organization. But you do need to understand a few simple things. What are they trying to get done? What obstacles do they see? What skills do they bring?" – Amy Edmondson

Expert Voices, Team Management, Uncategorized

"You know what, Simon? I think they should fire you for what you've done." As conversational gambits go, it was a showstopper. It certainly stopped me in my tracks. I began to panic. I couldn't talk. I tried to breathe normally. This was going to be a more difficult conversation than I thought. Introducing Ralph… It […]

Career Skills, Communication, Stress

Does your team get on like one big, happy family? Even if it does, there are bound to be times when there's a clash. Whether it's annoying habits or mannerisms, there are many ways that we can wind one another up at work. The question is, what can we do about it? According to consultant and coach Ilene […]

Communication, Expert Interview, Inclusion, Leadership, Team Management, Uncategorized

We must be ever courteous and patient with those who do not see eye-to-eye with us. We must resolutely refuse to consider our opponents as enemies. - Mahatma Gandhi (1869-1948) From a young age, I was quite comfortable speaking my mind. Even as a small child, I read a lot, which meant that I got […]

#MTtalk, All Posts, Career Skills, Communication

When is being Impolite more like bullying, and what can you do about it?

Career Skills, Stress, Uncategorized