"There are many irritating people out there: from the story one-uppers and interrupters to the lazy good-for-nothings, know-it-alls, and lip-smackers. In fact, you may even work with a few of them." - Rosie Robinson
"It's not that you have to love everybody else in the organization. But you do need to understand a few simple things. What are they trying to get done? What obstacles do they see? What skills do they bring?" – Amy Edmondson
“You know what, Simon? I think they should fire you for what you’ve done.” As conversational gambits go, it was a…
Ilene Marcus Does your team get on like one big, happy family? Even if it does, there are bound to be times when there’s…
We must be ever courteous and patient with those who do not see eye-to-eye with us. We must resolutely refuse to consider our opponents as…
When is being Impolite more like bullying, and what can you do about it?