"It leads to what the author calls “assertive play” – not brick-on-skull assertive, but self-confident engagement, where people know they have things to contribute, and stake their claim."- Jonathan Hancock
Recently, we had a solar power system installed at our house. While I was busy downloading the app that you need to manage the system, the project manager literally took my phone out of my hand and said, "Let me do it, I know how."