"The best leaders, the ones who make the most change, know that communications is not a soft skill but a rock-hard competency." -Sally Susman
At work, we need to be as transparent as we can in all situations. That does not mean that we always have to let people know every single detail.
Being able to apologize sincerely, without getting defensive or huffy, is a sign of maturity and strength. It shows that you're not too big or important to be vulnerable, too.
"I'd overcommitted myself – only to find I couldn’t possibly deliver on everything I’d promised. I had no choice but to communicate the issue in the best way I could."
Bruna Martinuzzi speaks to body language experts, Joe Navarro and Anne-Maartje Oud, who share their tips on how to use non-verbal cues to help make your people feel at ease.
"There are many irritating people out there: from the story one-uppers and interrupters to the lazy good-for-nothings, know-it-alls, and lip-smackers. In fact, you may even work with a few of them." - Rosie Robinson
"The study shows that people who have spent time assimilating one or more cultures are better able to generate creative ideas" - Bruna Martinuzzi
Check out our brand new video with Mind Tools' Content Editor/Writer, Jonathan Hancock, who shares his handy hints for putting on a great presentation – in spite of any nerves
"The study also suggests that persistently practicing these power poses can, over time, improve our health and wellbeing" - Lucy Bishop
"We are not hardwired for working/living in silos. Connectedness helps us cooperate and think better" – Yolande Conradie
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