Recently, we had a solar power system installed at our house. While I was busy downloading the app that you need to manage the system, the project manager literally took my phone out of my hand and said, "Let me do it, I know how."
Can you be assertive without being seen as aggressive or arrogant? In this week's #MTtalk Twitter chat, we're going to discuss what the difference is and how to tell
"Ah, Keith, quick word. Late notice, I know, but I need that [insert complicated, dreary task here!] done before the weekend, not by the end of next week. Sorry." Terminator-style, my mind processes a series of responses: "******* typical! As if I haven't got enough on my ****** plate! I'll just reschedule my entire week […]
No: A Cultural Conundrum I read a few studies recently that analyzed how different cultures view and use the word "No." Reading these research papers emphasized the fact that we don't all see it the same way, and we don't all value a straight-up, honest "No." For example, one study referred to a specific culture […]
"You know what, Simon? I think they should fire you for what you've done." As conversational gambits go, it was a showstopper. It certainly stopped me in my tracks. I began to panic. I couldn't talk. I tried to breathe normally. This was going to be a more difficult conversation than I thought. Introducing Ralph… It […]
They call them "the terrible twos" for a reason. Tell a two-year-old to put away his toys because it's time for a bath and you'll likely be subjected to a screaming "No." Let’s assume that the toddler's parents reprimanded him for his outbursts, then sent him off to his bedroom. But his behavior continued at […]
Many years ago, when computers still had monochrome screens and could only run one program at a time, I worked in the property section of a bank. In those days, banks weren't known as being at the forefront of change. They often lagged behind when it came to changing systems and technology. My (then) husband worked […]
We must be ever courteous and patient with those who do not see eye-to-eye with us. We must resolutely refuse to consider our opponents as enemies. - Mahatma Gandhi (1869-1948) From a young age, I was quite comfortable speaking my mind. Even as a small child, I read a lot, which meant that I got […]