Recently, we had a solar power system installed at our house. While I was busy downloading the app that you need to manage the system, the project manager literally took my phone out of my hand and said, "Let me do it, I know how."
Can you be assertive without being seen as aggressive or arrogant? In this week's #MTtalk Twitter chat, we're going to discuss what the difference is and how to tell
“Ah, Keith, quick word. Late notice, I know, but I need that [insert complicated, dreary task here!] done before the weekend, not by the end…
No: A Cultural Conundrum I read a few studies recently that analyzed how different cultures view and use the word “No.” Reading these research…
“Sorry Rachel, could I just interrupt briefly?” “Right, yes, sorry Aaron. Go ahead.” “Sorry, I just thought we were…
“You know what, Simon? I think they should fire you for what you’ve done.” As conversational gambits go, it was a…
