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Empathy means connecting with another person's feelings. Not just sympathizing: empathizing.
And empathy is a vital skill for managers and team members. But it's rarely easy to see into someone's heart and mind.
On this episode of Pain Points we reveal the power of empathy at work, along with practical ways to get more of it.
Join Jonathan and the team as they explore what empathy means for them, reveal the most and least empathetic people they've encountered, and outline their tips for improving empathy – one interaction at a time.
Talking points include:
- What is empathy?
- What's the difference between empathy and sympathy?
- Why does empathy matter, for managers and team members?
- What are the best ways to increase your empathy?
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You can contact the team anytime via email: painpoints@mindtools.com
Resources About Empathy
Empathy (Skill Bite)
Empathy at Work (Article)
Empathy Mapping (Article)
Empathy at Work (Video)
What's Empathy Got to Do With It? (Article)
Developing Empathy (Article)
Empathic Listening (Article)
The "Help or Hinder" Topical News Story
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