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Welcome to this Skillbook on Managing Conflict. Designed to fit into just one hour, in it you will learn how to:
- Identify the five main conflict approaches.
- Recognize which approach is best for what situations.
- Approach conflict as an initiator and respond to it as a receiver.
After that you'll have the opportunity to practice applying what you've learned to some specific situations.
To get started, click here to open your interactive Skillbook. You can type your answers directly into the PDF, but remember to save your work as you go!
Note:
If you haven't got Adobe Reader, you can download it for free here.
