Transcript
Presenter: Do you struggle to make your voice heard? Or do you sometimes feel as though your ideas aren't being taken seriously? If so, you could benefit from developing your assertiveness.
To be assertive, you need to know your self-worth and believe in your own inherent value. Remember, you deserve to be treated with dignity and respect. It's okay to stick up for your rights and back yourself. After all, if you don't, who will?
Voice your wants and needs confidently to your manager and colleagues. Don't leave it to others to guess what they might be. For example, what would help you to achieve your goals? What would you like to do more of in your work? What resources do you need to do your job effectively?
Using "I" statements such as "I need..." or "I feel..." can help you to get your points across firmly. Similarly, using definitive verbs like "I will..." rather than "I might..." sends a clear, strong message.
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One of the hardest parts of being assertive is saying "No," but it's important that you're honest about what you can and can't take on. Otherwise, you may begin to feel as though you are being taken advantage of. When you do have to say "No," try to find a win-win solution that works for everyone. Could a task be delegated to someone else or could you look at it later when you aren't so busy?
If you still feel as though you are not being heard, don't give in. Repeat your message and be firm. Eventually, the other person will realize that you really mean what you're saying. But remember to always remain polite and respectful, otherwise you risk creating conflict.
Reflective Questions
Once you've watched the video, reflect on what you've learned by answering the following questions:
- Do you often feel like you struggle to vocalize your needs and wants at work? Or do you struggle to say "no" to people?
- What do you want to achieve at work? What additional support do you think you need to do this that you aren't currently getting?
- How could you use an "I" statement to request this additional support from your manager or your colleague?
- How could you politely and professionally say "no" to a request that isn't part of your responsibility and/or that you don't have time to do? Or, what alternative solution could you suggest?
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