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Welcome to this Skillbook on Problem Solving. Designed to fit into just one hour, in it you'll learn:
- How to construct a "Cause and Effect" or Ishikawa diagram.
- How to investigate the causes of your problem systematically.
- How to find and analyze the root causes of a problem.
To get started, click here to open your interactive Skillbook. You can type your answers directly into the PDF, but remember to save your work as you go!
Note:
If you haven't got Adobe Reader, you can download it for free here.
