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Welcome to this Skillbook. Designed to fit into just one hour, you will learn how to:
- Create a process map to chart the flow of activity in a specific business process.
- Create a Swim Lane Diagram to clarify who is responsible for the various nodes on the process map.
- Ask questions about your business processes to identify areas of improvement.
To get started, click here to open your interactive Skillbook. You can type your answers directly into the PDF, but remember to save your work as you go!
Note:
If you haven't got Adobe Reader, you can download it for free here.
