The Johari Window
Building Self-Awareness and Trust
Have you ever been part of a team whose members were all open and honest with one another?
If so, then chances are you worked extremely effectively together. You and your colleagues likely knew everyone's strengths and weaknesses, and enjoyed high levels of trust. Such a positive working environment probably helped to create a top-performing, tight-knit unit.
Teams rely on a combination of self-awareness and trust to run like a finely tuned machine. But how do you build those qualities?
In this article and in the video, below, we look at how you and your team members can use the Johari Window to develop self-awareness, trust and communication, and so grow as people and as colleagues.
Watch this video to learn how you can use the Johari Window to build good relationships with your team members.
What Is the Johari Window?
The Johari Window may sound rather exotic, but the title is simply a combination of the names of psychologists Joseph Luft and Harry Ingham, who created the model in 1955.
The model provides a simple visual reference for examining your personality, and for improving understanding between individuals. Most people use it to develop self-awareness, but you can also use it as a personal development tool, and to build better workplace relationships.
There are two key ideas behind the tool:
- You can build trust with others by disclosing information about yourself.
- With the help of feedback from other people, you can learn about yourself and deal with personal issues.
The Johari Window may look complicated (see Figure 1, below), but it is actually easy to use and understand. It has four panes, called "quadrants." Each quadrant contains information about your self-awareness and how others see you.
Figure 1: The Johari Window
Adapted from "Of Human Interaction," by Joseph Luft. © 1969. Reproduced with permission from McGraw-Hill Education.
The four quadrants are: Open Area, Blind Area, Hidden Area, and Unknown Area. Your aim is to increase the size of your Open Area through self-disclosure, shared discovery, and feedback. Let's explore the quadrants in more detail.
1. Open Area (Quadrant 1)
The Open Area represents the things that you know about yourself and that others know about you. This includes your behavior, knowledge, skills, attitudes, and "public" history.
The ideal Johari Window (see Figure 2, below) has a large Open Area. This is because, in general, the more that people know about themselves and one another, the more productive, cooperative and trusting they'll be when working together.
Figure 2: An Ideal Johari Window
A large Open Area shows that you're aware of your abilities, feelings and behaviors, and that the people around you understand you well.
Small Open Areas can be a sign that someone is young, or new to his job, because he hasn't shared much information about himself or may not be very self-aware. But it can also reflect someone who is an introvert, uncommunicative or difficult to work with.
2. Blind Area (Quadrant 2)
The Blind Area represents things about yourself that you aren't aware of, but that others know about you. For example, you might not realize that you're a great listener until someone points it out to you.
It can also reveal deeper issues, such as feelings of incompetence or anger that you haven't faced up to, but that others sense in you.
A small Blind Area indicates that you're aware of how your behavior affects other people, whereas a large Blind Area suggests that you may be naive or even in denial about it. A large Blind Area could also mean that your colleagues are keeping what they know about you to themselves.
No one works at their best when they're "in the dark," so it's important to reduce the size of your Blind Area. You can do this by following the tips and strategies in our article, Developing Self-Awareness.
3. Hidden Area (Quadrant 3)
The Hidden Area represents things that you know about yourself, but that you keep hidden from other people.
You don't need to share all of your private thoughts and feelings with work colleagues. Naturally, you wouldn't want to reveal anything that would make you feel embarrassed or vulnerable. Withholding information is perfectly reasonable, if it has no bearing on your work.
However, hiding information about yourself that is related to your work or your performance could lead to co-workers having less trust in you. So, if your Johari Window has a large Hidden Area, you could try to be more open with them. Our article, Self-Disclosure, can help you to do this.
4. Unknown Area (Quadrant 4)
The Unknown Area represents things that are unknown by you and by others. For example, you may have some dazzling untapped abilities that neither you nor anyone else knows about.
A large Unknown Area may just be a sign of youth or inexperience, but it can also mean that you need to work hard on discovering and releasing new information about yourself.
The quadrants can change size over time – and, because they are interdependent, changing the size of one quadrant will also change the size of the others. For example, telling your team about an aspect of your life that you'd always kept hidden would decrease your Hidden Area and increase your Open Area.
Using the Johari Window
Your ultimate goal in using the Johari Window is to enlarge your Open Area. Here's how to do it.
You can also also use these steps to help individual team members, or the team as a whole. Just substitute them for yourself, and involve their colleagues in the process.
1. Identify Your Personal Characteristics
Look at the list of characteristics in Figure 3, below. Then, reflect on your inner self, and choose the words that you think best describe you.
Figure 3: The 55 Adjectives of the Johari Window
Next, ask one or more of your colleagues to choose the adjectives that they feel best describe you.
Then, draw a Johari Window diagram, and fill in the quadrants as follows:
- Open Area: write the adjectives that both you and your colleagues chose.
- Hidden Area: write the adjectives that only you chose.
- Blind Area: write the adjectives that only your colleagues chose.
- Unknown Area: write the adjectives that were not chosen by any of you, but that you are prompted to consider as your self-awareness increases.
The results that you get from this exercise will differ depending on who else you involve. For example, if you work with multiple teams, one group might see you as dynamic, but the other might think you're distant.
2. Define Your Goal
Look at the filled-in Johari Window, and think about how you can increase your Open Area and reduce the other quadrants. For example, if you tend to be secretive, you may want to reduce the size of your Hidden Area. Or, if you're surprised by what your colleagues think about you, you might want to minimize your Blind Area.
3. Open Up and Ask For Feedback.
To minimize your Hidden and Unknown areas, you need to reveal more about yourself. Self-disclosure is a give-and-take process of sharing information with other people. The more that you share your thoughts, feelings and opinions, the more your Open Area expands vertically and shrinks your Hidden Area, and the more people will likely trust you.
To reduce the size of your Blind or Unknown areas, you need to improve your self-awareness by seeking and accepting feedback.
This can be daunting, but finding out new things about yourself can also be empowering, and fun! When people provide feedback about you, and you are receptive to it, your Open Area expands horizontally and your Blind Area gets smaller.
If the size of your Unknown Area is a problem, look for ways to break out of your comfort zone. Taking on new challenges, testing your limits, and being open to new experiences can help you – and your colleagues – to learn more about your skills and abilities.
Feedback and disclosure can only flourish, and enable people to expand their Open Areas, in an environment with high levels of trust and a culture of honest, constructive communication.
Some individuals, organizations and cultures have an open and accepting approach to feedback, but others don't. If you're using the Johari Window as a group activity, make sure that people give feedback constructively and sensitively.
It's also important to make sure that no one feels pressured to share confidential information, or to disclose anything that makes them feel uncomfortable.
Bear in mind that it may be wiser to facilitate feedback and disclosure on a safe, one-on-one basis, rather than in a group setting.
Joseph Luft and Harry Ingham developed the Johari Window in 1955. It's a simple but powerful visual tool for developing self-awareness, and for building trust and better workplace relationships.
It is divided into four quadrants: Open Area, Blind Area, Hidden Area, and Unknown Area. These represent what a person knows about herself, and what others know about her.
The Johari Window shows how self-disclosure and feedback can help you to grow, both personally and professionally. It demonstrates the importance of open communication and its effect on group trust.
Your Open Area expands vertically with self-disclosure, and horizontally with feedback from other people. By encouraging healthy self-disclosure and sensitive feedback, you can build a stronger and more effective team.