How Good Is Your Customer Service?

What makes your customers happy? And, are you giving it to them? Finding out the answers to these questions should be top of any organization's list of priorities.

After all, if your customers trust and like your organization, your sales will be stronger, your reputation will grow, and your customer service team will spend less time fielding complaints.

But keeping your customers happy isn't always easy. Perhaps you know that your service isn't great, but you're not sure how to improve it. Or maybe you're already streets ahead of the competition, and you want to make sure it stays that way!

In this quiz, we explore the five key areas of excellent service, so you'll never miss an opportunity to delight your customers.

Test Your Customer Service

For each statement below, click the button in the column that best describes your team's approach to customer service. Answer the questions in a way that reflects the situation as it is now, rather than how you think it should be. And don't worry if some of the questions seem to score in the "wrong" direction.

When you're done, click the "Calculate My Total" button at the bottom of the test, and then keep reading for advice and tips based on your score.

This assessment has not been validated and is intended for illustrative purposes only. We based our quiz questions on five areas that are critical to good customer service. These are summarized in The RATER Model as Reliability, Assurance, Tangibles, Empathy, and Responsiveness. Work through each area with your team and watch your customer satisfaction levels soar!

This self-test is just one of many that help you to evaluate your abilities in a wide range of important career skills.