About Oded Netzer
Professor Oded Netzer is a world-renowned expert in data-driven decision-making. He is the Vice Dean for Research and Professor of Business at Columbia Business School, and the author of "Decisions over Decimals."
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Tips for Dealing with Customers Effectively
Common-sense, practical suggestions for delivering excellent customer service to help you meet and exceed expectations.
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Use the RATER Model to highlight areas for improving customer service. RATER looks at Reliability, Assurance, Tangibles, Empathy, and Responsiveness.