By Keith Jackson and the Mind Tools Team
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Empathic Listening

Going Beyond Active Listening

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Empathic listening is a structured listening and questioning technique, which helps you develop and enhance relationships through a stronger understanding of what is being conveyed both intellectually and emotionally. As such, it helps you take active listening techniques to a new level.

Why use the Tool?

Honest and effective use of empathic listening helps you win the trust of team members, helping you address the root cause of problems rather than superficial but potentially damaging symptoms.

How to use the Tool

Listen patiently to what the other person has to say, even when you do not agree with it. It is important to show the speaker acceptance, not necessarily agreement, by simply nodding or injecting phrases such as "I understand" or "I see."

Try to...

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