Mind Tools E-book
	The key tools on the Mind Tools site, brought together into one easily downloadable, easily printable PDF. More>>

Empathic Listening

Going beyond active listening...

Empathic listening is a structured listening and questioning technique, which helps you develop and enhance relationships through a stronger understanding of what is being conveyed both intellectually and emotionally. As such, it helps you take active listening techniques to a new level.

Why Use the Tool?

Honest and effective use of empathic listening helps you win the trust of team members, helping you address the root cause of problems rather than superficial but potentially damaging symptoms.

Sometimes, this ability to see beneath the surface of people’s obvious behavior can make the difference between seeming harsh and unsympathetic on one hand, and on the other being humane and well-respected.

How to Use the Tool:

Listen patiently to what the other person has to say, even when you ...(Sign in to read more.)

Full text of this article is available to members of the Mind Tools Career Excellence Club. If you're a member, please click here for full text, or sign in below.

Where to go from here:		Join Mind Tools		Free Newsletter
		Download & Print		Next Article

New Articles (Not included in the Mind Tools E-book.)
* Shows articles available in full only to Career Excellence Club members

Assertiveness - Working WITH people not against them*
Delivering Great Presentations - Communicating effectively*
Managing Presentation Nerves - Coping with the fear within
Facilitation - Guiding an event through to a successful conclusion
Giving and Receiving Feedback - Keeping team member performance high*
360 Degree Feedback - Encourage teamwork and improve performance*
AIDA: Attention-Interest-Desire-Action - Inspiring action with your writing
Questioning Techniques - Asking questions effectively
Keep It Simple - Avoiding confusion and complexity*
Creating a Value Proposition - Clearly communicating benefits*
Dealing with Unfair Criticism - Responding rationally to unwarranted criticism*
Charts and Graphs - Choosing the right format
Chunking - Grouping information so it's more easily understood*
The Rhetorical Triangle - Making your writing credible, appealing and logical*
Role Playing - Preparing for difficult conversations and situations
Powers of Persuasion - Understanding the dos and don'ts of persuading*
Communicating in a Crisis - Don't shut down communication*
Communicating Internationally*
Cross Culture Communication - Collaborative efforts a must!*
Communicating in Your Organization
Communications Planning - Getting the right message over, in the right way*
Concept Attainment - Reaching a shared understanding of important ideas*
Jargon Busting - Communicating without creating barriers*
Neuro-Linguistic Programming - Achieving excellence in communication *
Delivering Bad News*

A full list of Mind Tools articles is available here.

return to top

Learn to manage the stress in your life with our sister site, stress.mindtools.com.

Online Training
Mind Tools Store: Mind Tools Ebook, Make Time for Success
 Stress Management Masterclass, How to Lead
 Relaxation MP3s

© Mind Tools Ltd, 1995-2010, All Rights Reserved

We welcome appropriate reprinting and reuse of Mind Tools material,
however, you must get our permission first!
To do this, please visit our Permissions Center.

Store · Search · Newsletter · Downloads · Advertisers · Affiliates

MindTools.com is one of the Internet's most-visited career skills resources.
Click here to see analysis.